Client Engagement Agreement

    Effective Date: As specified in the Proposal or upon electronic acceptance

    This Client Engagement Agreement ("Agreement") is entered into between:

    MYBIZZ HOLDINGS PTY LTD
    ACN: 696 078 387
    Trading as My Bizz Solutions
    Registered Office: Perth, Western Australia
    ("Company", "we", "us", "our")

    and

    The Client ("you", "your")

    This Agreement applies in addition to the My Bizz Solutions Terms and Conditions, Privacy Policy and Cookie Policy.

    This Agreement applies only when a Client engages the Company for services through an accepted Proposal, Statement of Work, Order Confirmation or similar engagement document.

    1. Purpose of Engagement

    The Company agrees to provide AI advisory, system integration and automation services to the Client. Services may include, but are not limited to:

    • AI readiness assessment
    • Workflow analysis and optimisation
    • AI tool selection and configuration
    • Large language model integration
    • API integrations
    • Automation architecture design
    • Data structuring and transformation
    • Deployment support
    • Internal training and governance guidance

    The exact scope, deliverables, milestones and fees are defined in the applicable Proposal, Statement of Work (SOW) or Order Confirmation.

    2. Order of Precedence

    The contractual relationship is formed by the following documents, listed in order of precedence (highest first):

    1. Accepted Proposal, Statement of Work, Order Confirmation or Engagement Letter
    2. This Client Engagement Agreement
    3. Terms and Conditions
    4. Privacy Policy
    5. Cookie Policy

    If there is any inconsistency between the documents, the document with higher precedence prevails to the extent permitted by law. All liability limitations, indemnities and dispute resolution provisions remain governed by the Terms and Conditions.

    3. Authority to Act

    The Client authorises the Company to access, configure, connect, test and implement systems, integrations and workflows solely to the extent required for the agreed engagement, including:

    • accessing designated systems, APIs and platforms;
    • configuring AI tools and automation workflows;
    • connecting third-party services where instructed;
    • testing integrations within Client environments;
    • implementing deployment configurations.

    This authority is limited and project-specific. It does not:

    • create an ongoing agency, fiduciary, partnership or employment relationship;
    • grant authority to enter contracts on the Client's behalf unless expressly authorised in writing.

    The Client acknowledges that digital approvals, email confirmations and signed proposals constitute valid instructions.

    4. Scope and Change Management

    The engagement scope is defined in the Proposal or SOW. Any change to technical architecture, use cases, integrations, milestones or deliverables requires written agreement.

    Additional work outside agreed scope may incur additional fees and revised timelines.

    5. Client Responsibilities

    The Client agrees to:

    • provide timely access to systems, credentials, documentation and personnel;
    • ensure lawful collection and use of all data supplied;
    • nominate authorised decision-makers;
    • review and validate AI outputs before operational use;
    • maintain regulatory compliance in their industry;
    • implement appropriate internal governance controls;
    • be responsible for instructions given by their personnel and representatives.

    If the Client provides personal information or confidential data relating to third parties, the Client warrants that it has authority to provide that information for the purposes of the engagement.

    The Client acknowledges that failure to meet these obligations may result in delivery delays, increased implementation costs and system performance limitations.

    6. AI System Acknowledgement

    The Client acknowledges that:

    • AI systems are probabilistic technologies;
    • outputs may be inaccurate, incomplete or biased;
    • model behaviour may change due to third-party updates;
    • human oversight is required at all times;
    • AI systems do not constitute legal, tax, accounting or professional advice.

    The Client remains responsible for decisions made using AI-generated outputs and for all operational reliance and deployment decisions.

    7. Third-Party Platforms and Infrastructure

    The Company may integrate or configure systems using third-party providers, including cloud hosting providers, AI model providers, SaaS platforms, automation tools and API-based services.

    The Company is not responsible for third-party outages, API pricing changes, model behaviour updates, service discontinuation or data loss caused by third-party systems.

    Use of third-party services remains subject to their respective terms.

    8. Fees and Payment

    Fees are as set out in the Proposal or SOW. Unless otherwise agreed:

    • 50% payable upon engagement;
    • 50% payable upon milestone completion or final delivery.

    Invoices are payable within 14 days. Overdue invoices may result in suspension of Services, withholding of deliverables, or termination of the engagement.

    Third-party subscription fees, usage costs, API costs, cloud costs and licensing charges are separate unless expressly included in the Proposal.

    9. Intellectual Property

    All pre-existing methodologies, frameworks, reusable automation structures, proprietary systems and know-how remain the property of the Company.

    Upon full payment:

    • the Client receives a perpetual licence to use engagement-specific Deliverables created for them;
    • bespoke materials created exclusively for the Client transfer or are licensed as specified in the Proposal.

    The Company retains the right to reuse non-confidential knowledge, general techniques and methodologies.

    10. Confidentiality and Data Handling

    The Company will treat Client information as confidential. The Client consents to data processing necessary for service delivery, system configuration, integration testing, platform functionality, security and audit and compliance record keeping.

    The Client remains responsible as the primary responsible party for its operational data unless expressly agreed otherwise in writing. We process data only as required for service delivery, testing, security, functionality, and audit and compliance records.

    Full details are set out in our Privacy Policy.

    11. Limitation of Scope

    The Company is not responsible for:

    • regulatory compliance beyond system implementation;
    • internal employee misuse of AI systems;
    • governance failures within the Client organisation;
    • business performance outcomes;
    • financial results derived from system deployment.

    12. Termination

    Either party may terminate in accordance with the Terms and Conditions. Termination does not affect completed milestones, outstanding payment obligations, confidentiality obligations, or audit and compliance record retention.

    13. Governing Law

    This Agreement is governed by the laws of Western Australia. The courts of Western Australia have exclusive jurisdiction.

    14. Acceptance

    This Agreement is accepted when the Client:

    • signs the Proposal or SOW;
    • approves electronically via email confirmation;
    • completes payment of the initial invoice;
    • provides written instruction to commence work.

    Electronic records may be retained for audit and compliance purposes.