Privacy Policy

1. Introduction

MYBIZZ HOLDINGS PTY LTD (ACN 696 078 387) trading as My Bizz Solutions ("we", "us", "our") is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you access or use our website and services ("Services").

By submitting enquiries, entering into engagement agreements, or otherwise using the Services, you consent to the handling of personal information as described in this Policy.

This Privacy Policy should be read together with our Terms and Conditions and Cookie Policy.

2. What Information We Collect

2.1 Identity and Business Contact Information

• Full name
• Business email address
• Phone number
• Business address
• Job title or role

2.2 Client Organisation Information

• Company name
• ABN or ACN
• Business contact details
• Authorised representative details

2.3 Project, System and Integration Information

• Access credentials (where provided for integration purposes)
• System configuration details
• API keys or integration tokens (securely stored where applicable)
• Workflow documentation
• Operational process information

2.4 Billing and Transaction Information

• Billing contact details
• Transaction references

Card details are processed directly by payment processors (e.g. Stripe) and are not stored by us.

2.5 Data Processed on Behalf of Clients

In the course of delivering AI integration services, we may process data supplied by Clients, which may include employee information, customer contact information, operational datasets, business performance data, and structured or unstructured text data.

Unless otherwise agreed in writing, we process such data solely for the purpose of delivering contracted Services. The Client remains responsible for ensuring lawful collection and use of any data supplied to us.

We do not use client data to train public AI models unless expressly authorised in writing.

2.6 Automatically Collected Website Information

• IP address
• Device type and browser information
• Operating system
• Website interaction data
• Referral source

This information is used for website security, fraud prevention, performance monitoring and service optimisation.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• enable core website functionality;
• maintain session integrity;
• improve performance;
• analyse website traffic (only after consent).

Essential cookies are required for site operation. Analytics and performance cookies are only activated after you have provided consent via the cookie banner.

We do not currently use advertising or behavioural tracking cookies.

Full details are set out in our Cookie Policy.

4. How We Use Personal Information

We use personal information to:

• respond to enquiries;
• provide AI advisory, integration and automation services;
• configure systems and integrations;
• facilitate invoicing and payment;
• communicate service updates;
• monitor system security;
• maintain audit and compliance records;
• comply with legal obligations;
• enforce our Terms and Conditions and engagement agreements.

We do not sell personal information. We do not operate promotional mailing lists unless separately consented.

5. AI and Automated Processing

Some Services involve automated systems and AI-assisted tools. You acknowledge that:

• AI systems may process data inputs to generate outputs;
• outputs may require manual review;
• automated processes rely on data supplied by the Client;
• final responsibility for compliance remains with the Client.

We do not use client data to train public AI models unless expressly authorised in writing.

6. Disclosure of Personal Information

6.1 Service Providers

We may disclose information to trusted service providers including:

• cloud hosting providers;
• AI model providers;
• database hosting providers;
• payment processors (e.g. Stripe);
• email service providers;
• automation platforms;
• contractors and service providers.

These providers are contractually required to implement reasonable security safeguards.

6.2 Legal and Regulatory Disclosure

We may disclose personal information where required by law, court order, or regulatory authority.

6.3 Business Transfers

If MYBIZZ HOLDINGS PTY LTD is sold, merged or restructured, personal information may be transferred as part of that transaction, subject to continued protection under this Policy.

7. Overseas Data Storage and Transfers

Some infrastructure and technology providers used in delivering the Services may store or process data outside Australia.

Where this occurs, data may be transferred to or stored in jurisdictions including the United States and countries within the European Union and Asia-Pacific region, depending on the infrastructure providers used for hosting, cloud services, AI platforms, automation tools, analytics services and payment processing.

By using the Services, you consent to overseas disclosure of personal information where reasonably necessary for service delivery. We take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with Australian privacy standards.

8. Data Security

We implement safeguards including:

• encryption in transit;
• secure cloud infrastructure;
• access controls and role-based permissions;
• monitoring and logging;
• restricted credential access.

No system is completely secure. You acknowledge inherent risks associated with digital transmission and storage.

9. Data Retention

We retain personal information only as long as reasonably necessary to:

• deliver contracted Services;
• meet legal, audit and compliance obligations;
• enforce agreements and resolve disputes.

Different data categories may have different retention periods. On project completion or termination, some data may be retained where required by law, legitimate business records, backup cycles, audit or dispute purposes.

10. Your Privacy Rights

Under the Australian Privacy Principles, you may:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information.

Requests may require identity verification.

Where we process data on behalf of a Client organisation, requests should normally be directed to that organisation in the first instance.

Complaints

Privacy complaints can be sent to [email protected].

We aim to investigate and respond within 30 days where reasonably practicable.

If a complaint remains unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Collection Notice

When we collect personal information (including through website forms), we collect it for the purposes described in section 4 of this Policy. If you do not provide the requested information, we may not be able to respond to your enquiry, assess service fit, or deliver Services.

Information may be disclosed to the categories of recipients described in section 6, including overseas recipients as described in section 7.

For full details, see this Privacy Policy and our Cookie Policy.

For website enquiry forms and service requests, a short privacy collection notice may appear at the point of submission linking to this Privacy Policy. By submitting information through those forms, you acknowledge that your information will be handled in accordance with this Privacy Policy.

12. Third-Party Links

Our website may link to third-party platforms. We are not responsible for the privacy practices of external services.

13. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

14. Data Breach Notification

If a notifiable data breach occurs, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

15. Consent and Electronic Records

Consent to this Privacy Policy may be obtained through website enquiry submissions, signed engagement agreements, email confirmations, or digital acceptance mechanisms.

Electronic records and audit logs may be retained as evidence of consent.

16. Updates to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on this page with a revised date.

Material changes may be notified where appropriate.

17. Contact

MYBIZZ HOLDINGS PTY LTD
ACN: 696 078 387
Trading as My Bizz Solutions
Perth, Western Australia
Email: [email protected]

Privacy enquiries may be directed to the above contact details.